FAQ

By ordering in our shop you are not committing a criminal offense and can order without any worries.

CanG §4 (1) "The handling of cannabis seeds is permitted, provided that the cannabis seeds are not used for the illicit cultivation
are intended."

Hi Shark currently only accepts bank transfers.

Unfortunately, we are currently unable to offer Klarna/Paypal/Stripe or any other payment methods as the policies of the respective payment providers prohibit this. We are constantly looking for a new payment provider and hope to be able to update this shortly.

Hi Shark guarantees you the highest quality and always ensures that the goods reach you discreetly and safely.

DELIVERY TIME:

After receiving your order, it can usually take 2-3 working days for your order to reach you.

Austria, Switzerland and rest 2-4 working days.

As soon as your order is on its way to you, you will receive a separate shipping confirmation by email.

SHIPPING COSTS:

GERMANY

3.49€

Free shipping for orders over 24.99€

EU (European Union)

3.49€

For all deliveries within the EU, taxes and duties are included in the product price.

Switzerland & Rest of the World

4.49€

For all deliveries outside Europe, import duties (fees, import taxes, VAT) may be charged, which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and are charged as soon as your package has reached your country. Rayvclo does not withhold any duties and taxes during the payment process and cannot predict how high your possible duties will be: in the event that such additional duties are incurred, they must be paid so that your package can be cleared through customs. The customer bears the costs themselves. Please contact your local customs office for more information on your country's policies. We ship all orders with DHL

You do not necessarily need a customer account to order from us.

Order as a guest or secure many benefits with a customer account , such as a list of your orders, easy access to your order status and much more.

Please contact our customer service directly with your request. We will check whether your order can be cancelled as quickly as possible.

Please contact our customer service as soon as possible. Once the tracking number has been created and the order has been packed, no changes can be made.

In this status the order can no longer be cancelled.

Unfortunately, it is also not possible to add an item to the order or to remove an item.

You will usually receive an order confirmation by email within an hour of completing your order. If you haven't received one, please check your spam folder first.

If you have a customer account , you can easily view your order there.

If you cannot find your order there either, please contact our customer service . We will then check whether we have received your order.

We are very sorry if your order or an item has been cancelled by us. Sometimes an item is already sold out, but is still shown as available in the shop for a short time.

If it is a technical problem, please contact our customer service .

Hi Shark currently only accepts bank transfers.

Unfortunately, we are currently unable to offer Klarna/Paypal/Stripe or any other payment methods as the policies of the respective payment providers prohibit this. We are constantly looking for a new payment provider and hope to be able to update this shortly.

Changing the payment method is usually not possible. Contact our customer service and we will do our best.

If you indicated when you returned the item that you would like a refund, the money will be refunded to you using the original payment method. Please note that the payment method cannot be changed afterwards.

If you pay with a voucher/discount code, you will receive a new voucher/discount code that you can use again. You can find more information at: Voucher & discount code

Once we receive your return in our warehouse, it can take up to 10 business days for your refund/exchange to be processed. You will receive a confirmation email both after we receive your return and after we process your refund/exchange.

DELIVERY TIME:

After receiving your order, it can usually take 2-3 working days for your order to reach you.

Austria, Switzerland and rest 2-4 working days.

As soon as your order is on its way to you, you will receive a separate shipping confirmation by email.

SHIPPING COSTS:

GERMANY

3.49€

Free shipping for orders over 24.99€

EU (European Union)

3.49€

For all deliveries within the EU, taxes and duties are included in the product price.

Switzerland & Rest of the World

4.49€

For all deliveries outside Europe, import duties (fees, import taxes, VAT) may be charged, which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and are charged as soon as your package has reached your country. Rayvclo does not withhold any duties and taxes during the payment process and cannot predict how high your possible duties will be: in the event that such additional duties are incurred, they must be paid so that your package can be cleared through customs. The customer bears the costs themselves. Please contact your local customs office for more information on your country's policies. We ship all orders with DHL

As soon as your order has been shipped, you will receive a shipping confirmation from us. There you will find a link to track your shipment.

Please check whether you have a message in your spam folder. You can also view the shipment in your customer account .

In most cases this is an address error.

As soon as we receive your order back, we will contact you. We will ask for an address correction and a possible new shipment. If we do not receive a response within 7 days of contacting you, we will automatically arrange a refund.

Please check the status of your order in advance to get further information about the delivery. If you have not received your order after the specified delivery time or if it was delivered according to the tracking but did not arrive, please contact our customer service .

We are sorry that you received an incorrect item. Please contact our customer service as soon as possible so that we can process your request.

We are sorry that your order arrived defective. We ask you to contact our customer service so that we can process your request as quickly as possible.

Return:

Items from an order can be returned or exchanged within 14 days of receipt.

1. Contact our support and we will immediately issue you the return label and return slip.

2. Fill out the return slip (quantity, reason)

3. Pack the items you want to return including the return slip in the parcel and pack it securely for shipping

4. Print the return label and stick it on the package/parcel, if necessary QR code

5. The return shipment will be made via DHL

Further information:

Return costs will be deducted from the refund. The costs are as follows:

Germany: 3.49€

EU (European Union): 4.49€

Switzerland: 4.49€

Rest of the world: 4.49€

A return is only acceptable if the items are unopened and damaged. If this is not the case, the right to a refund or exchange expires. If an item arrives defective, we will check this on a case-by-case basis and refund the costs for the return shipment.

Our department store:

Benzstraße 9-11, 51381 Leverkusen

The costs for returns will be automatically deducted from the refund and are made up as follows:

Germany 3.49€

EU (European Union) 3.49€

Switzerland 4.49€

Rest of the world 4.49€

Return:

Items from an order can be returned or exchanged within 14 days of receipt.

1. Fill out the enclosed return slip (quantity, reason)

2. Pack the items you want to return including the return slip in the parcel and pack it securely for shipping

3. Contact us using the contact form so that we can quickly issue you with a return label. When contacting us, please confirm your address and, if applicable, the items you would like to return.

4. Print the return label and stick it on the package

5. The return shipment will be made via DHL

Further information:

Return costs will be deducted from the refund. The costs are as follows:

Germany: 3.49€

EU (European Union): 4.49€

Switzerland: 4.49€

Rest of the world: 4.49€

A return is only acceptable if the items are unopened and damaged. If this is not the case, the right to a refund or exchange expires. If an item arrives defective, we will check this on a case-by-case basis and refund the costs for the return shipment.

Our department store:

Benzstraße 9-11, 51381 Leverkusen

By ordering in our shop you are not committing a criminal offense and can order without any worries.

CanG §4 (1) "The handling of cannabis seeds is permitted, provided that the cannabis seeds are not used for the illicit cultivation
are intended."

Hi Shark guarantees you the highest quality through quality controls and always ensures that the goods reach you discreetly and safely.

If you would like to make changes to your account, please log in to www.hi-shark.com . You can change your account details under Settings. If you have any complications, please contact our customer service .

If you have problems resetting your password, please contact our customer service .

You will usually receive the discount code automatically by email within an hour. If you have not received one, please contact our customer service .

To do this, go to your last newsletter and scroll all the way down. You will then find the "unsubscribe" button.

Multiple discount codes cannot be redeemed in one order.

In addition, it is not possible to combine a discount code with existing product discounts.

If you have made a return or your order has been cancelled, you will receive a new discount code from us via email. You can then redeem this on your next order.